A medical answering service is now a crucial part of any medical practice. Gone are the days when a doctor could be “not available” for legitimate reasons. Nowadays, annoyed patient could mean lost revenue or even worse – a lawsuit.
These days, medical answering services are a dime a dozen and you can easily find one online. This has it good points and its bad ones. Some of the good things about it are:
- – Easy to find
- – Prices are lowered to be competitive
- – Easy to switch from one service to another
Some of the bad things are:
- – Some of them are startups and do not have experience
- – Some turn out to be just a telephone answering service
- – Some are there just to fleece customers
When choosing an answering service, you have to take your time and consider the bad points first. Especially with regards to the medical profession, it is essential that your call are not only answered and transferred properly, but also that they are answered well. Patients who call with an emergency, need to be handled with a lot more care than any casual caller. Therefore, the outsourced service needs to have a proven record in handling such calls and have solid proof of this record.
When you do find a good answering service, it will take a huge load of your mind. It will lower your operating costs and ensure that all your patients are being handled with care and being attended to.