If you have ever been sick or injured in the middle of the night, you know how upsetting it can be to call your doctor and get a voicemail recording. With a medical answering service, patients do not have to feel that frustration anymore.

If you are a doctor who doesn’t have a medical answering service, consider these benefits to getting one:

– Call center companies enable you to maintain a business presence anytime you cannot get to the phone. That way, you do not have to worry about your patients suffering in the middle of the night. If there is an emergency that needs your attention, your medical answering service will let you know. If the patient’s problem does not qualify as an emergency, call center companies can leave a voicemail in your mailbox. Or, if your patient needs to talk to you in the middle of the night, your service can call you directly and patch you into the call. Help desk services like these allow you to serve your patients anytime, day or night.

– These contact center solutions provide more for you than just taking messages or calling you if there is an emergency. The people answering your phones are trained to deal with a variety of after-hours medical issues. A good medical answering service knows what questions you need answered, so that they can determine if your patient needs to go to the hospital right away.

– With a good virtual help desk, services are unparalleled. There are live people answering your phones, not a recording. Plus, your medical answering service is trained to never put anyone hold. Your patients will get the same degree of care that they get in your office during regular business hours.

– If you want, you can keep track of every call that comes in after-hours. Your medical answering service can notify you of each call, either through your pager, your email, or via text message. Plus, you can even monitor calls online to make sure that your patients are getting the customer service that they deserve.