Many medical answering services have embraced the Philippines as a place to find trained, competent nurses to handle the outsourcing of after-hours patient calls. But the majority of outsourced call center locations are in other Asian countries such as Singapore and Hong Kong, meaning that Filipinos must relocate to take these highly-prized jobs.
But this might be changing, as many companies are beginning to build call centers in the Philippines as a way to cater to their workforce. For example, Life Stage Communication recently announced that they will open offices in Manila and Davao to employ more than 100 nurses.
Recent figures show that the telephone answering service industry will grow anywhere from 25 to 30 percent in the Philippines in the next year, employing more than 450,000 people. Many of these are in the medical industry, where a large supply of trained nurses provides a willing and skilled talent pool.