Donald Porter once said, “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” And that is something to keep in mind if you are considering the option of using a local answering service to take calls for your office either 24/7 or at particular hours when you cannot get to the phone.
If you are considering one, that quote should have closed the deal, except for the fact that you have to find a professional answering service to take care of your needs, and is able to personalize their services regardless whether it is a small business answering service or a large business that requires a larger team of receptionists to take all calls on a busy day.
In the case of the latter, the large business answering service, it is important that one provides its customers with numbers at which you can always reach a receptionist who can then assist your with your immediate needs, which is to fix the problem.
So, some answering services also offer an 800 answering service number for each of their clients so that their customers can call them from all over the nation, or in some cases, forward their local numbers to the answering service while advertising that number for their customers to call at.
One way or another, it can work out for your company professionally speaking along with opting for their time-based billing service, which will give you value for money.